# Call Intelligence

## Every reservation call, analyzed. _No mystery shoppers. No sampling._

DeepBench ingests recordings from the PBX you already run — and turns every reservation, front-desk, and guest-services call into ranked revenue intelligence.

## How ingestion works

### Four steps. No PMS integration. No change to guest experience.

1. Guest calls your reservation line.
2. Your PBX records (Mitel, Avaya, 8x8, RingCentral).
3. DeepBench analyzes with AI scoring and dollarization.
4. Team receives coaching actions in their inbox.

Pull-based from your existing recording store. Encrypted in transit (TLS 1.3) and at rest (AES-256). No live call tapping. Our onboarding engineer pairs with your phone vendor or hospitality IT lead — most deployments wire up in under a week. Don’t see your system? Email [hello@deepbench.io](mailto:hello@deepbench.io).

## What we analyze on every call

### Revenue-moving moments — tagged, dollarized, ranked.

#### Upgrade, package & loyalty rate  
Per agent, per shift. Fine-grained enough to coach individuals without punishing teams.

#### Rate quote accuracy & parity  
Versus your current BAR. Flags quote drift and parity breaks in real time.

#### Call-to-booking conversion  
With drop-off points tagged — objection, rate-push, availability, hold.

#### Objection handling  
Price anchors, alternative offers, and the patterns your top agents use that others don't.

#### Sentiment, pace & talk-time  
Guest sentiment arc through the call. Talk-time ratios per call leg.

#### Brand-standard adherence  
Marriott, Hilton, Hyatt, IHG — configurable rubrics at the Enterprise tier.

## A reservation call, rendered three ways.

A scored interaction, a coaching action pre-written for the manager, and a real-time alert — rendered here with sample data shaped the way DeepBench ships them.

### Overall QA

72/100

### Rubric

**Brand rubric · Front Desk**
- Brand welcome: 92  
- Suite-upgrade offer: 40  
- Loyalty capture: 75  
- Objection handling: 80  
- Rate quote accuracy: 100

## Draft email

5-minute coaching moment for Sarah — suite upgrades

Hi Maria — Sarah's last 12 reservation calls show suite-upgrade offer rate at 38% (team avg 71%). Suggested script below — clip from Oct 14 call attached as the cleanest example to walk through with her.

### Suggested talking points
- "I'm holding a Deluxe King. For $45 more a night, I can move you to our Harbor-view Suite — same bed, twice the space."
- Anchor the dollar difference per night, not the nightly rate.
- If guest pauses: "Let me price it through your stay so you can decide."

Last 7 nights, 11p–7a shift. Three-agent rotation. Rate drop not seen in day or swing. Worth a 10-minute huddle before weekend.

**$1,200 / week estimate.**  
Mock view — illustrative data. The real artifacts render with your hotel’s rubric, team, and brand voice within 48 hours of deployment.

## Every call counts

A 200-room property books _hundreds of reservations_ a month. We analyze every one.

## Different from contact-center QA

### Purpose-built for hospitality revenue roles.

Contact-center QA platforms — NiCE, Observe.AI, CallMiner — are built for financial services, telco, and retail call centers. They score a queue-handling agent. DeepBench is built for the hotel front desk, reservations line, and sales team: hospitality-specific rubrics, dollar-denominated findings, and integration into hotel operations workflows. Not a QA queue for a director of customer service.

## Pricing

### Ships on Core — $3/room/mo, min $599/property.

**Digital Intelligence included. Cancel anytime.**

## Start with a free scan of your digital presence.

Call Intelligence requires a demo to scope PBX access. Digital Intelligence runs instantly — no credit card.